At the conclusion of the final inspection report, it was determined that Bezeq's conduct since the beginning of the reform amounted to a violation of a number of provisions in the service file. This included determining that Bezeq had violated the provision in the service file regarding the prohibition of transferring information to the marketing and sales department (which was expressed in retention conversations with customers prior to the completion of the transfer); violated the provisions of the service portfolio by not allowing the implementation of oral processes in the interim period until the establishment of an automated interface; violated the provisions regarding the period of time set for the transfer of infrastructure subscribers from the Company to a service provider and the transfer of subscriptions between providers on the Company's infrastructure; and violated the provisions that apply to it by operating a call center of service providers on a limited scale in relation to the other call centers, thereby discriminating between the different types of subscriptions (see p. 21 of Appendix 32 to the Application).
- On May 11, 2015, the Ministry of Communications sent Bezeq a notice of its intention to impose a financial sanction on it regarding the implementation of the broadband reform in the amount of approximately ILS 11,343,800 (see Appendix 31 to the application, hereinafter: "Announcement of the Ministry of Communications of May 11, 2015"). On June 21, 2015, Bezeq forwarded its response to the final supervision report and the Ministry of Communications' notice of May 11, 2015 (a copy of the company's comment was attached as Appendix 3 to the response).
On September 16, 2015 and November 4, 2015, discussions were held in the Financial Sanctions Advisory Committee on the imposition of the financial sanction on Bezeq (the minutes of these discussions were attached as Appendices 33 and 34 to the application). On December 16, 2015, the Ministry of Communications decided to impose a financial sanction on Bezeq in the amount of approximately ILS 8.5 million, and the Director General of the Ministry of Communications sent Bezeq's demand to pay the financial sanction (see Appendix 35 to the request, hereinafter: "the demand to pay the financial sanction"). This financial sanction is the basis of this application.
- On January 31, 2016, Bezeq filed a petition with the Court for Administrative Affairs, in which it petitioned against the Ministry of Communications' decision to impose a financial sanction on it (AP 60740-01-16, [Published in Nevo] Appendix 36 to the application, hereinafter: "The Administrative Petition"). The administrative petition was rejected by the Court for Administrative Affairs (see Appendix 39 to the application).
Bezeq filed a notice of appeal to the Supreme Court against the aforementioned judgment (AAA 2184/18, [published in Nevo] , see Appendix 4 to the response). Ultimately, Bezeq withdrew its appeal and it was rejected (the Supreme Court's ruling ordering the dismissal of the appeal was attached as Appendix 1 to the application dated June 20, 2019; The minutes of the Supreme Court hearing on the administrative petition were attached as Appendix 2 to the application from that date).